South London launches 24/7 mental health support via WhatsApp

Residents across South London can now access 24/7 mental health crisis support through WhatsApp, offering a new, more flexible way to get help when they need it most.

The initiative is designed to complement existing urgent support routes, including the NHS 111 “press 2” mental health option, by giving people an additional channel that may feel more accessible and less daunting than speaking on the phone.

This latest development forms part of ongoing efforts across South London to strengthen mental health crisis care and ensure people can access support in ways that suit them best. By introducing a digital option alongside phone-based services, NHS partners aim to reach more people earlier and reduce the need for emergency care.

What to expect

Available to anyone living in South London, the confidential service offers round-the-clock support from trained mental health advisors. Users can receive help with managing a crisis, staying safe, and finding further support tailored to their needs.

As well as immediate emotional support, the service can connect individuals to wider help, including clinical crisis teams and advice on practical challenges such as housing, employment and relationships.

Get support

The new messaging service allows anyone experiencing mental health difficulties to contact trained advisors by sending a WhatsApp message to 0303 330 1511 or by following this link: https://wa.me/message/B2KZJ6CJ5RMYP1.

For more information about mental health crisis support, residents are encouraged to visit Get Help – Lambeth Together